The moment the client judges you.
A shortlist is the one thing every client sees. Most agencies send it as attachments on an email thread and then spend a week chasing a reply. Yours arrives as a page with your name on it, and comes back decided.
Client portals have a reputation for going unused, and the reason is nearly always the same: they ask a busy hiring manager to create an account before they can do the one thing you need from them. So the fast path here does not ask.
You send the shortlist
Candidates go out as a shortlist against the role, with your notes and the CV attached to each one. Not a thread with four attachments and a paragraph explaining who is who.
They open your portal, not ours
It carries your agency's name, logo and colour. Clients see the firm they hired. Vayora is the software underneath, and it does not need to be the brand on the page.
They decide in one click, without an account
Interested, not interested, or request changes, straight from the email. No password, no activation step. The single biggest reason client portals go unused is that the hiring manager will not create a login, so this path does not ask for one.
The decision lands on the record
Feedback writes onto the submission and appears on the candidate, company and contact timelines. Nobody retypes it, and the next consultant to open that record sees what the client said.
And once they are in
Messages against the submission
Questions about a specific candidate stay attached to that candidate, rather than living in one person's inbox.
Interviews and feedback
Interview times and structured scorecards sit on the submission, so the reason someone was rejected survives the week.
Attachments both ways
The client can add a document to a submission, not just receive one.
A timeline per submission
What was sent, when it was opened, what was decided, in order.
What this is not
It is not a vendor-management system. If your client runs their own VMS and requires you to submit through it, this sits alongside that rather than replacing it, and the incumbents have a decade of that integration work behind them.
Straight answers
Do clients have to create an account to review a shortlist?
No. Interested, not interested and request changes all work in one click straight from the email, with no login. A full portal account exists for clients who want to browse roles, invoices and interview history, but reviewing a shortlist never requires one.
Is the client portal branded as my agency or as Vayora?
Your agency. The portal renders your name, logo and accent colour, including on the activation and decision pages a client sees before they have signed in. Clients see the firm they hired.
Where does client feedback end up?
On the record. A decision writes onto the submission and emits an activity event, so it appears on the candidate, company and contact timelines without anyone retyping it.